1. Viewing Services Provided

Explore the services offered by the institution, understand the criteria, and locate relevant officers.

1. Navigate to the 'Services' section on the homepage.
2. Select the service you're interested in.
   • Frontline Services:
     • Investment project reception
     • Investment Projects Licensing and Contract Management Services
     • Investment Promotion Licensing Services
     • Procurement Services, Financial and Property Management
     • Investment One-Stop Service Desk Coordination Services
     • Manufacturing Industry Support and Control Monitoring Services
     • Investment Promotion Services
     • Support package services and Market Connections
     • Support Services Monitoring and Control of Agricultural Sector projects and services/ Termination of Contract and Support projects
     • Services provided by the directorate of legal complaints and customer appeals
     • Human Resource Management Services (Employee Control and Registration)
     • Organizational Evidence and Management Analysis / Investment Statistics Services
   • Offline Services:
     • Ethical and Anti-Corruption Promotion Monitoring Services
     • Communication services
     • Audit services
     • Services provided by the Directorate of Potential Research and Policy
     • ICT services
     • Planning, Budgeting, Monitoring and Evaluation Services
     • Gender, Children, Youth and HIV AIDS Services
3. Review the details provided, including:
   • Service Criteria: Requirements or qualifications needed to access the service.
   • Services Give Or Standards: Detail expression of Standards and Services given by each directorates

2. Submitting Complaints

1. Go to the 'Complain' section on the homepage.
2. Fill out the complaint form with the necessary details.
3. Submit the complaint and track its status using your reference number.

3. Feedback Form

1. Click on 'Express your satisfaction with our service' from the homepage.
2. Select the employee or service you wish to rate.
3. Provide your feedback using the rating system.
4. Submit the rating for record.

4. Rating an Employee

1. Click on 'Express your satisfaction with our service' from the homepage.
2. Select the employee or service you wish to rate.
3. Provide your feedback using the rating system.
4. Submit the rating for record.

5. Where Do You Want to Go?

1. Navigate to the 'Where do you want to go?' section on the homepage.
2. Select the service category or department.
3. View the list of officers assigned to the service, including:
   • Officer Name: Full name of the officer or staff member.
   • Position: Their role within the organization.
   • Office Number: The location or contact point for the service.